Open Positions

Staff Accountant

Position Reports to: Controller

The Staff Accountant is to support the Sant Ambroeus Finance team. Engages with clients and the team alike in a warm and respectful manner.

The primary responsibilities for the Staff Accountant include,
but are not limited to:

  • Reconciling bank accounts
  • Opening and processing paper mail
  • Making journal entries for sales and expenses
  • Creating new vendors in the system
  • Communicating with vendors and outsourced accounting company
  • Assist in the preparation of financial statements and budgets
  • Assist with tax audits and tax returns
  • Verify, allocate, post and reconcile accounts payable and receivable
  • Ensure compliance with GAAP principles
  • Performing variance analyses and preparing account reconciliations
  • Coordinating more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments
  • Thorough knowledge of basic accounting procedures
  • In-depth understanding of Generally Accepted Accounting Principles (GAAP)
  • Advanced MS Excel Skills including VLOOKUP’s and Pivot Tables
  • Aptitude for numbers and quantitative skills
  • BS degree in Accounting or Finance
  • Hands-on experience with accounting software packages
  • Is expected to work a minimum of 45 hours per week, however is flexible and understands that hours worked will be based on business needs.
  • This position may require prolonged standing, bending, stooping, twisting, lifting products and supplies weighing up to 40 pounds, and repetitive hand and wrist motion.
  • Must be able to communicate in the common language, both written and verbal.
  • Must show leadership qualities.
  • Willingly takes on other tasks not limited to the above as needed, to support the corporate team and company at large.

Photographer and Social Media Manager

Position Reports to: Director of Communications

Job type: Full Time

We’re looking for an enthusiastic and creative social media expert who is a photographer, strategist and community manager all at once. In this role, you will shoot our brand's food and interiors according to our guidelines, as well as produce video content. You are a storyteller, pride yourself on creating beautiful visual assets for our social media channels, and enjoy engaging with our followers across 3 brands.

  • You have a solid portfolio of food, interiors photography. Professional photography experience with a hospitality brand (food, hotels, etc.) is a plus.
  • You have proven history of social media management of food or hospitality brands.
  • You are able to tell a story about the brands through photos – and can capture the things that make it unique.
  • You know how to produce video, working with videographers to capture the right stories for usage across social media.
  • You’re organized and committed. You take responsibility seriously, and never miss appointments or deadlines.
  • You are receptive to feedback. We have tight guidelines and a strict review process. We are looking for people who take feedback positively and are willing to make changes accordingly.
  • You have strong experience with Social Media advertising tools, Google ads and boosting posts.
  • You’re collaborative and a team player. You enjoy sharing ideas, and are a good listener when it comes to other people’s opinions.
  • Manage social media channels and content to support SA Hospitality Group's brands.
  • Photograph our restaurant locations and food/beverage offerings weekly.
  • Shoot & style food and interiors according to our photography and culinary guidelines.
  • Shoots are expected to take between 2 and 4 hours.
  • Edit, re-touch and format images to meet the requirements in our guidelines, for social, eblast and editorial needs.
  • Responsible of maintaining a photo archive available for usage by the communication, design and mkt teams.
  • Responsible for updating of photography content on Yelp.com, Google.com, Open Table, etc.
  • Partner closely with Communications and Mkt department, Culinary, Creative Design, and Operations teams to develop and maintain a forward-looking social calendar that aligns with key product, category, seasonal and brand milestones.
  • Maintain a calendar of daily social media posts for each brand. Calendar must be coordinated with mkt team and approved.
  • Analyze metrics relevant to social media and adjust strategy accordingly.
  • Use promotional tools, such as social ads and boosting posts on selected and targeted activities and projects.
  • Suggest promotions and bring revenue increase ideas, stay on top of trends and blogs that company could participate in and benefit from.
  • Synthesize customer insights gleaned from social media (e.g., social sentiment) and develop mechanisms for feeding those insights into product and marketing roadmaps
  • Amplify influencer programs, including integrating influencer content into our posting schedule.
  • Actively engage in the brand’s online communities, building deeper relationships with customers, inspiring testimonials, and driving advocacy.
  • Utilize deep brand and product knowledge to develop creative that raises the bar and delivers on key strategic needs.
  • 3-5 years of photography and social media experience
  • Excellent problem-solving skills and willingness to roll-up sleeves to make things happen
  • Strong written and verbal communication skills
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Excellent quantitative data analysis and critical thinking skills
  • Bachelor’s degree in Fine Arts and Photography; Communications, advertising or related field.

Administrative Assistant

Position Reports to: COO & VP of Operations

Job type: Full Time / Non-Exempt

This position provides comprehensive administrative support to the COO and the VP of Operations and functions in an efficient, detail-oriented, and proactive manner. The Administrative Assistant is a consummate team player, extremely motivated, resourceful, organized, communicative, and able to leverage the Executive’s time by completing tasks independently with strong attention to detail.
This role is responsible for maintaining a high degree of efficiency, exposed to sensitive, proprietary and confidential information. The incumbent must quickly develop rapport and trust with the Executives, gain insights into the company culture and effectively navigate organizational complexity.

  • Ability to work well under stressful, high pressure situations.
  • Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
  • Compose, edit and type all correspondence.
  • Manage all travel arrangements, including: flight, ground transport, hotel, and itinerary. 
  • Interact with people beyond giving and receiving instructions, particularly interaction with the Executives, other SA Hospitality Group personnel, and guests in completing assignments and resolving staff and member issues.
  • Schedule appointments for COO and VP of Operations. Update and maintain daily appointment calendar.
  • Maintain all documentation for the COO and VP of Operations, both accurately and confidentially.
  • Act as liaison for the COO and VP of Operations and as a proxy for him/her in meetings and trainings as needed.
  • Strong and natural connector and network builder who can quickly establish the internal credibility and connections necessary to effectively identify and implement the initiatives.
  • Assist with Ad Hoc Projects and contribute to team’s projects.
  • Interact in courteous and professional manner with guests, customers, vendors and staff who come in contact with the Support Office.
  • Prepares business reports by collecting and analyzing information as it relates to the operations of SA Hospitality Group.
  • Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
  • Maintain safety and cleanliness of the work area.
  • Performs other duties as assigned by the COO and VP of Operations.
  • Bachelor’s degree preferred
  • 3+ years minimum experience as an Administrative Assistant
  • Ability to multi-task and set priorities
  • Strong project management skills
  • Detail oriented with strong follow-up and decision making skills
  • Flexibility in a fast-paced global environment
  • Strong work ethic
  • Demonstrate initiative and exercise good judgment
  • A willingness to work a flexible schedule
  • Proficiency with Microsoft office functions and any required business software

Director, Digital Marketing

Job type: Full Time / Exempt

SA Hospitality Group is home to Sant Ambroeus, Felice and Casa Lever, 3 iconic restaurant brands that have become a touchstone for Italian food, culture and lifestyle.
With 19 locations across NY and Palm Beach, and a growing online products business, our brands are on an exciting journey of digital transformation and brand growth that goes far beyond the cities in which they are situated.
We are looking for an experienced Digital Marketing Director to develop and lead a best-in-class digital marketing program that builds our restaurant, delivery and online store businesses.
The scope includes all digital channels such as website, content, performance media, influencer, CRM and more. This position coordinates efforts with IT and Operations to ensure effective execution between digital and physical touchpoints.

  • Partner closely with the brand, creative, product, and data teams to develop our growth plans and paid digital marketing investment strategies.
  • Develop a holistic view of our customer lifecycle and how growth can positively impact that lifecycle.
  • Work alongside external CMO, digital and social media agencies and internal communication and creative team.
  • Establish a campaign reporting system to analyze, KPIs, key data and uncover insights and relevant trends; collaborate with in-house Finance Analyst.
  • Evaluate digital marketing systems, processes, and procedures, and drive innovation and continuous improvement; leverage technology to advance firm objectives including search engine optimization (SEO), greater engagement across platforms, enhance CRM use and sophisticated experience management tools, among others.
  • Ability to execute digital marketing campaigns in-house as well as collaborate with external agencies on a per project or ongoing basis.
  • Drive execution of digital customer acquisition, conversion, and retention.
  • Partner with other key functional teams across the enterprise.
  • Possess deep understanding of frameworks for growth digital marketing, demand modeling, multi-touch attribution and analytics.
  • Leveraging CRM marketing and team to maximize customer engagement and related lifecycle marketing programs.
  • Partner with analytics team to forecast business growth, and set strategic approach for driving highest marketing investments.
  • Keep abreast of new technologies and ways to improve our digital marketing suite. Execute complex marketing projects requiring the involvement of multiple groups with the department and throughout the firm.
  • Keep abreast business markets and “best practices” in industry marketing techniques. Monitor key competitors in each core practice area to continually refine how the firm favorably differentiates itself to clients.
  • Bachelor’s degree level education in Marketing (or other relevant discipline)
  • 6 to 10 years of experience in digital marketing and performance marketing
  • Experience with fashion, travel and hospitality, design and lifestyle brands a plus
  • Proficiency with Shopify Plus+, Mailchimp, CRM software and platform integrations.
  • Experience in Paid Search Engine Marketing, Product Listing Ads, Paid Social Media Ads.
  • Proven experience working with external agencies and in-house teams.
  • High analytical orientation, with experience in rigorous performance data environment and desire to test and learn; high A/B testing environment. Google Analytics, Social Media Analytics.
  • Proven ability to translate analytic data into strategic insights that drive successful digital marketing programs.
  • Get involved with all aspects of your job, practical approach to work, with the ability to overcome obstacles and bring tasks to completion.
  • Ability to multi-task and prioritize tasks based on workload to meet deadlines.
  • Advanced Excel skills required.
  • Experience with large datasets; in-depth understanding of statistical analysis, common quant techniques like regression, etc., experiment design.
  • You possess a strong understanding of consumer mindset, consumer empathy and dedication to great consumer experiences.
  • You are both right brained and left brained, can think big picture and have the ability to execute.
  • Building and deliver growth forecasts, partnering with Product Leads and Finance team to refine scenarios based on company revenue & CPA projections.

Director of Operations

Position Reports to: Field VP of Operations & Ownership

Job type: Full Time / Exempt

Logistics

  • Provide clear goals of keeping the company on solid track by coordinating, planning, and directing people and ensuring policies are being implemented and adhered to by all employees.
  • Drive the sales and service delivery to be accomplished in line with the goals set by the company.
  • Responsible for the logistics and efficiency in all locations with flexibility to adjust as necessary to achieve expected goals
  • Maintain the safety and security of all employees, guests and company assets by developing systems and procedures that comply with our safety standards

Product Presentation

  • Monitor and make sure the quality of food and beverage is at its highest in all locations (e.g. attend tastings and trainings, spot check by being present during the hours of operation, etc.)
  • Participate and maintain pricing strategies, menu engineering/reviews and tastings
  • Maintain control over all food and beverage offerings in all locations by empowering managers to seek feedback from guests and monitoring sales numbers per category
  • Train and maintain guidance on service standards (e.g. Partner with Learning and Development on training manuals, new hires are trained properly, providing managers with talking points for pre-shift meetings, provide constructive feedback based on the dining experience
  • Researching, suggesting, and introducing methods, products and services to improve the service delivery systems (e.g. delivery sites subscription, variety of reservation systems, equipment upgrade, etc.)
  • Communicate with and support management by offering resolution suggestions and advise on daily challenging situations (employee concerns, verbiage for write ups, labor laws rules, and other internal policies)
  • Spot check and monitor the cleanliness and compliance with Health Department rules
  • Ensure the uniforms (staff and management) are representing our brand and image

Financial

  • Maximize financial performance and profit (e.g. suggest promotions and bring revenue increase ideas, assist in training of managers and staff on up selling, build relationships and network within the city to expose our restaurant brands and bring potential additional revenue)
  • Monitor schedules and payroll of all locations (e.g. keep the payroll cost at or under 30%)
  • Assist in planning and meeting goals of budgeted operational expenditures
  • Gathering and brainstorming on Cap-Ex needs for potential investments needed to boost quality and sales
  • Enforce compliance in terms of federal, state and local laws

Organizational

  • Oversee and follow up on IT projects and support
  • Oversee and follow up on communications via social media, making recommendations with respect to the promotions in each location in order to achieve service delivery objectives and increase business volume/sales
  • Oversee and liaison in branding (brand products and development coordination)
  • Follow up on completion of applications and renewals of licenses and permits
  • Oversee and follow through the completion of all maintenance and repair needs and projects
  • Oversee and monitor performance of Pest Control Company
  • Oversee and coordinate Health Department mock visits in accordance with planned inspections, guide and teach to achieve compliance and successful “A” grade rating
  • Develop Managers and Employees by providing programs and support (partnering with Human Resources and Learning and Development) including but not limited to organizing training and cross training sessions, visit line ups and motivate staff and managers, create incentive plans, spend 1-1 time coaching, counseling and teaching, build cohesiveness and strengthen relationships among teams and corporate level management
  • Assist in day-to-day operations as necessary (e.g. lead by example to achieve the highest level of guest satisfaction, provide direct coverage for managers that are absent or be present in locations that need extra management support, etc.)
  • Travel outside of NY to assist/oversee locations and or open new locations as necessary
  • Assist in managing construction of local and non-local projects

Self-Development

It is understood that as Director of Operations you are responsible to maintain current knowledge of the world restaurant trends and new local restaurant ratings and openings. You will be required to continually develop this knowledge on your own time. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties (with prior management approval).


Recruitment Manager

Position Reports to: VP of Human Resources

Place of Work: New York, NY

Job type: Full Time / Exempt

Your contribution to SA Hospitality Group’s success will be supporting strategic staffing goals to attract, develop and retain a high- quality diverse talent pool.
This position concentrates on recruiting Front and Back of House hourly talent up to Director-level positions.
Models and acts in accordance with SA Hospitality Group’s ethos.

  • Develops and manages relationships with external parties to build a high quality and diverse candidate pool.
  • Engages in timely and appropriate communications with all candidates, hiring managers, Human Resources and vendors.
  • Strong partnerships with Human Resources and department leaders to understand strategic business objectives and organizational design to meet current and future staffing needs.
  • Fosters relationships and continuously builds and sustains a high-quality diverse candidate pipeline to be placed in a “Pipeline” for future opportunities.
  • Ensures that candidates have a highly positive experience during the SA Hospitality Group’s recruitment and selection process.
  • Supports special staffing projects and initiatives.
  • Manages the full-cycle recruiting process across our business and all departments including but not limited to conducts post interview debrief meetings to select finalists, makes job offers, negotiates with candidates, and closes offers.
  • Ensures that the hiring process complies with SA Hospitality Group’s policies and procedures and with employment laws and regulations.
  • Supports new recruitment strategies and proactively identifies and implements effective sourcing strategies.
  • Consults with hiring managers and Human Resources on current and future approved openings.
  • Ability to communicate clearly and concisely, both orally and in writing
  • Experience in a high growth, fast-paced Hospitality environment 3-5 years required
  • Staffing and recruitment experience of 7+ years
  • Strong candidate assessment skills and the ability to generate candidates
  • Ability to balance multiple priorities and meet deadlines
  • Advanced skills in Microsoft Word and Excel, applicant tracking systems and the Internet as a recruitment resource.
  • Excellent organizational and strong analytical skills
  • Ability to work both independently and as part of a team
  • Knowledge of employment regulations
  • Ability to influence, consult, and negotiate
  • Staffing skills, including reporting, measurement, use of automated staffing systems and process development

Assistant General Manager

Position Reports to: General Manager

Job type: Exempt

The Assistant General Manager will be in command of overall operations of Sant Ambroeus restaurant in the absence of General Manager.
This position requires an established restaurant professional with the ability to lead, uphold guest satisfaction and maintain the integrity of the business.

Directorial

  • Responsible for departmental logistics efficiency – monitor what works and what doesn’t and be flexible to adjust to achieve expected outcome with the approval of GM
  • Continually assist in creating new offerings for dining room guests based on demand and guest’s comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.)
  • Responsible for all new hire and existing staff training and materials generation to include menu dish descriptions, service manual updates, following up on on-going trainings, etc.

Dining Room Service

  • Assist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods
  • Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession
  • Support dining room staff with any other tasks and resolve brought up issues
  • Personally liaise with all private dining contract contacts during PDR events
  • Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table

Labor Management

  • Direct daily work activities of all scheduled staff including management
  • Continually review performance of all staff - address shortcomings and recognize success
  • Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management
  • Cultivate and nurture a management team who will uphold the service and hospitality standards
  • Work closely with the rest of the management to establish a group hospitality minded employees who will develop and maintain our philosophy and values
  • Understand, follow and direct others in current safety procedures

Product Presentation

  • Monitor and make sure quality of food and beverages is at its highest
  • Maintain control over inventories – beverage, china/glassware/silverware
  • Responsible for overall grooming of service staff

Financial

  • Follow an organizational structure that ensures maximized productivity and communication – overview of daily floor plan and section division, assign manager duties, follow up on side work completion, etc.
  • Maintain the safety and security of all employees, guests and company assets
  • Maximize financial performance and profit – keep the food & beverage costs down
  • Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
  • Enforce federal, state and local laws including health & labor

Administrative

  • Insure accuracy of menus, wine list, beer and house cocktail lists and POS postings
  • Keep all departmental literature up to date including, but not limited to:
    1. Job Descriptions
    2. Training Manual
    3. Forms: New Hire, Termination, etc.
    4. Most current Menu Descriptions
  • In the absence of General Manager - personally respond to all guest requests and/or complaints in timely manner
  • Find a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service)
  • Participate and monitor Avero reports regarding the daily performance of the restaurant
  • Attend all necessary meetings scheduled by General Manager, Director of Operations or ownership

Beverage Manager/Sommelier

Position Reports to:Director of Operations

Direct Reports: Bartenders and Support Staff

Two Positions Available: Brookfield Place and Madison locations

The Beverage Manager is responsible for overseeing the Beverage operation throughout the restaurant, driving sales, ensuring the beverage program’s overall success, managing all areas of the floor, and be present in the day-to-day operations of the dining room.

  • Ensure all beverages are prepared and served in accordance with bar and company service standards
  • Support local Managers in prioritizing a top-notch guest experience and that all members and guest’s expectations are met every time while following SA Hospitality ethos
  • Responsible for training the bar staff of each site to be able to meet company standards & expectations
  • Direct the “bar mis en place” standards, implement processes that ensure consistency and standards are being followed at all times
  • Being present in day-to-day services where the business needs require support
  • Assist with the development, implementation and / or execution of operational and strategic functions created in support of the restaurant
  • Maintain menus accuracy and that they are kept up-to-date for all digitally or printed versions
  • Establish departmental targets and objectives that maintain and improve people, product and efficiency
  • Oversee weekly operational aspects of stocking product, understanding beverage costs and budgets as they impact the business
  • Verify the right equipment and glassware is used that their par levels and breakage levels are met & in accordance to site/company standards, that equipment stock takes happen monthly and to attend them on a regular basis
  • Responsible for understanding financial targets and take proactive approach to maximize bar sales and generate revenue
  • Ensure cleanliness standards and procedures for the bar and beverage teams & their areas are in accordance with site, company and legal health and safety standards
  • Forecast any necessary risk assessments are completed for all bar employees
  • Attend daily site briefings and manager’s meetings and ensure open / effective communication between the bar and other departments
  • Creating bar schedules that meet business needs and are aligned with wage / labor budgets
  • Proactively assist with any recruitment needs, assess trials against site and company standards
  • Develop the bar teams through on boarding, on the job training, holding training sessions and implement further development opportunities
  • Administer yearly appraisals to ensure the individual development of the bar
  • Oversee company grooming standards for the bar and that uniforms are being worn correctly and in accordance with the site
  • Motivate, support and direct all bar teams and lead the team by example
  • Liaise with Controller on a regular basis to give feedback on variance against budget
  • Strong verbal and written communication and presentation skills
  • Ability to liaise with a wide range of people, both internally and externally, at all levels, while maintaining a high level of professionalism
  • Sommelier certification
  • Proactive, flexible approach with limited need for direction or supervision
  • Organized, with ability to multi-task and effectively plan and prioritize work